Production support and services

bioAF is free and open source. For teams that want it deployed, extended, or maintained on a contract basis, we offer professional services and production support from the team behind the platform.

Contact us →
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Technical Advisory

Not sure if bioAF is the right fit for your team? Want a second opinion on your infrastructure approach? We'll review your current setup, understand your goals, and give you direct guidance grounded in production deployments.

  • Architecture reviews
  • Cloud cost assessments
  • Feasibility discussions
  • Team capability planning
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Initial Deployment

Get bioAF running in your GCP environment, configured for your team's specific needs. We handle the setup end-to-end so your team hits the ground running.

  • GCP project setup and IAM configuration
  • bioAF installation and configuration
  • Component selection and provisioning
  • Team onboarding and handoff
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Custom Integrations

Need bioAF to connect to an instrument, LIMS, data lake, or internal tool? We build the integration so your existing workflows feed directly into the platform.

  • Sequencer and instrument integrations
  • LIMS and sample tracking connections
  • Data import and export pipelines
  • SSO and identity provider setup
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Custom Feature Development

Have a workflow or analysis type that bioAF doesn't support out of the box? We build it, and where appropriate, contribute it back to the open source project.

  • Custom pipeline catalog entries
  • New data types and visualizations
  • Role and permission customizations
  • Workflow automation and triggers
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Managed Operations

Don't want to think about updates, backups, and platform health? We handle the ongoing maintenance so your team stays focused on science.

  • Version updates and migrations
  • Backup management and recovery testing
  • Cost monitoring and optimization
  • Security patching and configuration reviews
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Production Support

Ongoing access for questions, troubleshooting, and guidance. Structured SLAs available for teams that need guaranteed response times.

  • Priority email and video support
  • Incident response and troubleshooting
  • Quarterly platform reviews
  • Custom SLA options available

Start a conversation

Every engagement begins with a scoping call. Tell us what you're working on and we'll outline how we can help.

hello@bioaf.co